PortAuthority.org - Service Requests

Some Port Authority bus routes continue to operate on reduced service schedules. Riders are required to wear masks while on board. Front-door boarding and regular fare collection have resumed. Passenger capacity limits remain in place. If you are unable to maintain social distancing, do not board. Instead, wait for the next vehicle.

This page is meant for service request changes. For Customer Service please click here.

Allegheny County is constantly changing, and as it changes the transit system should evolve as well. We've developed a process for collecting major service requests in conjunction with our service guidelines to evaluate all incoming requests in a consistent and transparent manner.

Did you mean Customer Service?

Request Service Change

*Select the Route that Relates to Your Request

Select a Second Route that Relates to Your Request (if applicable)

Select Your Request Type

* Please explain in as much detail as you can the service you are requesting.

* First Name

* Last Name

Street address

* City

* State

* Zip code

* Phone number

* Email address

* Is it OK for Port Authority to contact you with questions about this service request? Yes No