Customer Service Chat

Port Authority is committed to providing an excellent customer experience, and is proud to offer you another way to find information about your public transit system.

Beginning October 1, 2019, Port Authority Customer Service representatives will be available on our new live chat service from 10:30 a.m. to 2:30 p.m. Monday through Friday.

Outside those times, customers seeking to contact Port Authority online will be directed to our Customer Service contact form.

The live chat service is available on desktop computers or mobile devices.

As we learn more about how our customers interact with this new service, we plan to expand the hours of availability.

	A Customer Service representative is available and will be with you shortly.
	All Customer Service representatives are temporarily away from their desk or busy with other customers.
	Customer Service representatives are unavailable or gone for the evening.

NOW ONLINE!

Text with a Customer Service representative!

Simply send a question, comment or complaint to 412-415-7521 during live chat hours and a Customer Service representative will respond.