Port Authority is committed to providing an excellent customer experience, and is proud to offer you another way to find information about your public transit system.

Port Authority Customer Service representatives are available on our new live chat service from 8 a.m. to 4:30 p.m. seven days a week.

Outside those times, customers seeking to contact Port Authority online will be directed to our Customer Service contact form.

The live chat service is available on desktop computers or mobile devices.

As we learn more about how our customers interact with this new service, we plan to expand the hours of availability.


Text with a Customer Service representative!

Simply send a question, comment or complaint to 412-415-7521 during live chat hours and a Customer Service representative will respond.

Photo example of a text chat on an iPhone