Port Authority is committed to providing individuals with disabilities an equal opportunity to participate in and benefit from Port Authority’s policies, practices and procedures.


Individuals may request reasonable modifications to avoid discrimination and ensure that our services and programs are accessible to individuals with disabilities.

To request a reasonable modification, contact Customer Service at 412-442-2000 (412-231-7007 for TTY), or through the Contact Us form, and ask that your request be sent to Port Authority’s ADA Compliance Officer.

You may also contact Customer Service to submit an ADA-related complaint.


Frequently Asked Questions

What is a reasonable modification?        

How do I request a reasonable modification?        

Does my request for a reasonable modification need to be in writing?        

When should I request a reasonable modification?        

Can someone request a reasonable modification on my behalf?        

What will Port Authority do upon receiving my request for a reasonable modification?        

Can Port Authority request medical documentation from me after receiving my request for a reasonable modification?        

Can Port Authority charge me the cost of providing the reasonable modification?        

What are some examples of reasonable modifications?        

 

Reasonable Modification Request FAQs (PDF)