Preventing the spread of COVID-19 is a team effort. Here's what you need to know.
Here you will find the latest information issued by Port Authority, as well as helpful tips on what you can do to protect yourself and fellow riders while riding public transit throughout our the region.
This page was last updated 5/15/2020
Effective June 1: Front-door boarding will resume on Monday, June 1. Regular fare collection will resume one week later on Monday, June 8. Read more
Effective May 18: Most Port Authority bus routes will return to regular service. CLICK HERE for more information.
Effective May 1: Port Authority Customer Service will resume regular hours of operation on Monday, May 4. Regular hours are from 6 a.m. to 7 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Customer Service representatives can be reached at the hours stated above at 412-442-2000, on Twitter @pghtransitcare or via live chat in the bottom right corner of our website from 8 a.m. to 4:30 p.m.
Effective Monday, April 20: We will require visitors to the Downtown Service Center wear masks or other face coverings before entering the premises to comply with an order from Pennsylvania Health Secretary Dr. Rachel Levine.
Effective Sunday, April 19: Riders should wear masks or face covering when riding a transit vehicle. This also applies on ACCESS paratransit vehicles. To comply with a Pennsylvania Department of Health order, riders who board without a face covering will be questioned by the operator and asked to cover their face while on the vehicle. Only those citing economic or health reasons may ride without a face covering. Children ages two or under do not require a face covering.
Effective Monday, April 13: To make sure riders have enough space to spread out and to prevent overcrowding, we are limiting the number of passengers who can be on a vehicle at one time. Drivers will pass up stops when their vehicle reaches the limit until other passengers on the vehicle disembark.
• No more than 10 riders will be permitted on a 35-foot bus at one time
• No more than 15 riders will be permitted on a 40-foot bus at one time
• No more than 25 riders will be permitted on a 60-foot articulated bus or light rail vehicle at one time
Effective Thursday, April 2: Customers will only be permitted to pick up wallets, government IDs or passports, credit cards and checkbooks, personal electronic devices and items valued at more than $300 from our lost and found. Customers are asked to arrange for pick up by calling Customer Service so physical distancing can be practiced. We'll hold all other items until the regular lost and found procedure is reinstated. You're encouraged to continue reporting items that may have been lost on our vehicles and if those items are recovered you'll receive a claim number for pick up at a later date.
Effective Wednesday, March 25: All riders will board and exit through the rear doors of buses. Front door boarding will be reserved for riders who need the bus to be lowered, to use the ramp or require priority seating.
Bus riders will simply show their ConnectCard or other fare product to the operator as they board through the rear doors; cash fares will not be collected due to the restriction. Light rail riders will continue to pay at onboard and offboard fareboxes.
The Downtown Service Center will be open on a reduced schedule, from 8:30 a.m. until 4:30 p.m. weekdays and window transactions at the Downtown Service Center will be limited to the replacement of ConnectCards. Fees for such transactions will be waived. Customers who need to purchase fare products are asked to use the ConnectCard web portal or a ConnectCard machine to limit person-to-person interactions. Also, we are temporarily suspending the issuance of Senior ConnectCards. The Senior ConnectCard program will resume once the COVID-19 situation ends.
Effective Monday, March 23: Bus and light rail service frequency will be reduced by approximately 25 percent. Learn More
Effective Wednesday, March 18: We are implementing a temporary Social Distancing Policy on all vehicles. Customers are asked to maintain a distance of at least six feet from each other and from the operator. To help facilitate this policy, the priority seating areas will be kept in the upright position unless needed by a senior or an individual with physical disabilities or mobility limitations.
Effective Tuesday, March 17: We will permit customers who have purchased monthly or weekly time-based passes to be reimbursed on a prorated schedule in exchange for stored cash value on their ConnectCard. The stored cash value can later be used on its own or toward the purchase of another time-based pass. Customers enrolled in the JobPerks program or another program administered by a third-party, please contact your plan administrator.
Effective Saturday, March 14: All vehicles will now be disinfected daily to help fight the spread of germs.
Effective Thursday, March12: All vehicles will be disinfected every 72 hours.
Frequently Asked Questions
How is Port Authority staying on top of the latest COVID-19 developments?
How can I stay healthy and limit the spread of germs on public transit vehicles?
At which bus and light rail stations can I find hand sanitizer dispensers?
What is being done to keep buses, rail cars, and stations clean?
Has ACCESS, Port Authority’s paratransit system, also increased the frequency of vehicle cleaning?
What should I do if someone is noticeably ill on the bus?
What is being done to protect our drivers?
Are there any impacts to service now that the virus has spread to our region?
Is Port Authority offering reimbursements for time-based passes?
What would happen if person confirmed to have the virus rode on a Port Authority vehicle?
Where can I go to stay updated about Port Authority information and service?
How has COVID-19 affected ridership?
How has COVID-19 affected Port Authority employees?
Latest COVID-19 News from Port Authority
CLICK HERE to view all of our news releases.
Hygiene Tips for Riders
Port Authority has partnered with the Allegheny County Health Department to offer some useful tips to help prevent the exposure to and spread of germs and illness while riding public transit in our region.
Wash your hands.
Washing your hands is one of the most effective ways to prevent the spread of germs, particularly after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Follow these five steps every time:
- - Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
- - Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
- - Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice, or “Twinkle, Twinkle Little Star.”
- - Rinse your hands well under clean, running water.
- - Dry your hands using a clean towel or air dry them.
Carry alcohol-based (60-95% alcohol) hand sanitizer when you aren’t able to wash your hands.
Change your seat.
If you notice someone near you who appears to be visibly sick, move away from them if possible.
If escaping the path of someone’s cough or sneeze isn’t an option, respectfully pivot in the opposite direction, being sure to face away from the trajectory of their cough or sneeze.
While an entirely hands-free commute probably isn’t possible, it’s best to avoid holding on to poles and straps as germs can survive on these surfaces. If possible, opt to sit, keeping your hands in your pockets to avoid touching unnecessary surfaces. This option is more of a best-case scenario, as trains and buses are often full during peak travel hours, and individuals with physical disabilities should always have first priority for seating.
Use good judgment.
If you are sick, stay home. If that’s not an option, don’t cough or sneeze into your hands. You’re more likely to touch something and spread germs that could infect others. Instead, cough or sneeze into your shoulder, sleeve or elbow.
Additionally, it has been an active flu and respiratory disease season. The CDC and ACHD continues to recommend getting a flu shot - it’s never too late.