All Port Authority customers, clients, and members of the public, should you believe you have been subjected to discrimination based on race, color or national origin, or should you believe you have been adversely affected resulting from a complaint based on race, color or national origin, are encouraged to report any known or suspected violations using the form below.
Fields marked with an asterisk (*) are required.
Port Authority Title VI Discrimination Complaint Process
In addition to the online form, reports can be submitted:
- • By emailing Port Authority’s Program Manager – Office of Equal Opportunity at OfficeofEqualOpportunity@portauthority.org or at CustomerService@portauthority.org
- • In writing and mailed to Port Authority of Allegheny County, Office of Equal Opportunity, 345 Sixth Avenue, Floor 3, Pittsburgh, PA 15222
- • By calling Customer Service at 412-442-2000 (412-231-7007 for TTY)
Complaints must be received within 180 days from the date when the stated discrimination occurred.
All complaints are reviewed by, and if required, investigated by the Program Manager – Office of Equal Opportunity. Upon receipt of the complaint, you will be informed that an investigation of the complaint will be conducted and that immediate corrective action will be taken, if appropriate.
Following the complaint investigation, you will be notified in writing of the results. Complaints and investigative files of the complaints are maintained by the Office of Equal Opportunity for a minimum of seven years.
Upon receiving the complaint, Port Authority’s Program Manager – Office of Equal Opportunity will conduct a preliminary inquiry to determine the need for further investigation.
1. The Program Manager – Office of Equal Opportunity will notify you in writing that a preliminary inquiry is underway to determine the need for further investigation.
2. If the preliminary inquiry indicates that an investigation is warranted, you will be notified in writing and an interview will be scheduled.
3. If the preliminary inquiry indicates an investigation is not warranted, you will be notified in writing of the reasons why and factors considered.
If the complaint is within the jurisdiction of Port Authority, or informal resolution was not possible, it will be promptly and impartially investigated.
Port Authority’s goal is to address complaints within 90 days of receipt, though the time to carefully investigate complaints may be longer depending on the nature of the complaint and complexity of the issue.
You will be notified in writing of the results of the investigation, what actions will be/have been taken in response and a timeline to request review.
Following the initial inquiry, and dependent on the nature of the complaint, the Program Manager – Office of Equal Opportunity will investigate formal discrimination complaints in conjunction with Port Authority’s Service Planning and Development, Operations or Customer Service Departments.
The investigation includes obtaining relevant facts, such as information from the preliminary inquiry.
Upon the conclusion of the investigation, a report is prepared detailing facts obtained, investigation findings, and a summary provided to you in writing, along with any recommended corrective action, if necessary.