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Thursday, July 20, 2017
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Customer Service

Our Customer Service staff is available for questions, trip planning assistance and to listen to your comments and concerns. 

Translation services also are available for customers who do not speak English.

Customer Service: 412-442-2000 (TTY: 412-231-7007)

The Customer Service phone line is staffed by representatives during the following times: 
  • Weekdays: 6 a.m. to 7 p.m.
  • Weekends & Holidays: 8 a.m. to 4:30 p.m.

Outside these hours, the phone line provides automated schedule information using voice-recognition and touch-tone technology.

You may also contact Customer Service with complaints, questions, comments or to report great service from Port Authority employees using our Feedback webpage.


Downtown Service Center
412-255-1356
534 Smithfield Street, Downtown Pittsburgh


Our Downtown Service Center sells and reloads ConnectCards, and provides printed schedules and general service information. Reduced Fare ConnectCards for riders with disabilities as well as applications for Pennsylvania Senior Citizen ID cards are also available at the Service Center.

Days Hours
Monday through Friday 7:30 a.m. to 5 p.m.
Weekends and holidays CLOSED

Our Downtown Service Center accepts the following forms of payment:

  • Cash
  • Credit/debit cards: MasterCard, Visa, Discover and American Express. Please note that debit cards are processed like credit cards without PIN entry. We do not offer cash back from debit transactions.
  • Money orders
  • Corporate checks 
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