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ACCESS Paratransit

ACCESS is door-to-door, advance reservation, shared ride-transportation provided throughout Port Authority's service area, serving primarily senior citizens and persons with disabilities.

Service is provided from 6:00 a.m. to midnight, seven days a week, and at such other times and places that Port Authority fixed route service is in operation. There are no restrictions on the purpose or number of trips which may be taken by riders, except that riders are required to share their vehicle with others traveling in the same direction and at the same time.

ACCESS is sponsored by Port Authority of Allegheny County and is operated by Transdev Services, Inc. doing business as ACCESS Transportation Systems, Inc., a subsidiary of Transdev, Inc. (formerly known as Veolia Transportation, Inc.).

Contact Information

ACCESS Transportation Systems, Inc.
412-562-5353

650 Smithfield Street
Centre City Tower, Suite 440
Pittsburgh, PA 15222

Office Hours:
8:00 a.m. to 4:30 p.m.
Monday through Friday

Service Area

ACCESS serves all of Allegheny County as well as points 1.5 miles outside the county line.

How to Ride

To make a reservation for ACCESS service, call 412-562-5353. All reservations must be made at least one day in advance by calling between the hours of 7:00 a.m. and 3:30 p.m. You may call on Friday for Saturday, Sunday or Monday reservations, but this is not required. Trips may be ordered up to 14 days in advance.

Standing orders may be placed once and kept on file, as long as the trip has the same pickup and return times and destination, three days per week. A cancellation rate of more than 50 percent may result in cancellation of the standing order. Standing orders are automatically canceled on major holidays.

Is ACCESS for me?

Disability alone does not create eligibility; the decision is based on the applicant's functional ability to use the bus and is not a medical decision. At the same time, unavailability of fixed route service does not constitute eligibility.

All persons seeking eligibility for the ACCESS ADA Program must appear in person at the ACCESS office for evaluation. The purpose of the evaluation is to determine whether the applicant can ever use Port Authority fixed route service, even after training, and if not, what specific circumstances create a barrier to the applicant's independent use of Port Authority fixed route service.

ACCESS Fares

Fares vary according to eligibility and distance traveled. For more information, call ACCESS at 412-562-5353.
 
Registering a Complaint with ACCESS

Complaints must be registered directly with ACCESS, not with the local carrier providing your service. You may file a complaint by telephone, in writing or in person at the ACCESS office.

 

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