Port Authority is listening.
In the fall of 2014, Port Authority contracted Campos Inc. to conduct a quantitative study to measure rider satisfaction, perceptions and experience; to determine if current riders were likely to continue using Port Authority service in the future; and to measure outreach efforts on newer products and initiatives like ConnectCard, ConnectRewards, and Real-Time vehicle tracking.
From time to time, we conduct surveys to ensure we are providing efficient, safe and affordable service that meets the needs of our riders.
We also partner with third-party transportation industry experts to learn about our system, hear their advice and plan for future changes.
We will publish the results of those surveys and studies on this page as soon as they become available.
2015 Rider Survey
The final report, issued in March 2015, includes survey results from nearly 2,000 riders.
In the summer of 2014, transit riders and local citizens were invited to share their vision for the future of public transportation in our region by visiting our community engagement website Forward Thinking.
The site presented a variety of questions on topics, including capital projects, accessibility for seniors and riders with disabilities, and barriers to transit use. Participants were invited to share their thoughts or weigh in on ideas submitted by others.
Also participating in the site discussion were local officials and Port Authority leadership, including CEO Ellen McLean, Allegheny County Executive Rich Fitzgerald, and Port Authority Board members Sen. Jim Brewster, Rep. Dom Costa and John Tague.
Urban Land Institute report
In May 2014, Port Authority engaged the Urban Land Institute (ULI) to provide a week-long advisory panel to focus on strategies for improving transit.
The Urban Land Institute is a nonprofit education and research organization that encourages high standards of land use planning and development, and is recognized as one of North America’s most respected and widely quoted sources of objective information on urban planning, growth and development. The panel members were selected based on their expertise relating to public transportation issues.
The ULI panel interviewed local officials and stakeholders, and presented its recommendations to Authority staff and community leaders at the end of the week.
The panel's May 16, 2014, presentation is available in PDF or PowerPoint format, and the group's final report can be found here.