Wednesday, January 28, 2015
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Customer Service

Our Customer Service staff is available for questions, trip planning assistance and to listen to your comments and concerns.

Customer Service: 412-442-2000 (TTY: 412-231-7007)

The Customer Service phone line is staffed by representatives during the following times: 
  • Weekdays: 6 a.m. to 7 p.m.
  • Weekends & Holidays: 8 a.m. to 4:30 p.m.

Outside these hours, the phone line provides automated schedule information using voice-recognition and touch-tone technology.

You may also contact Customer Service with complaints, questions, comments or to report great service from Port Authority employees using our Feedback webpage.

Our Downtown Service Center sells ConnectCards, and provides printed schedules and general service information. Applications for half-fare ID cards and Pennsylvania Senior Citizen ID cards are also available at the Service Center.

Downtown Service Center

534 Smithfield Street, Downtown Pittsburgh

Days Hours
Monday through Friday 8:00 a.m. to 5:00 p.m.
Weekends and holidays CLOSED

Starting Monday, Feb. 2, the Service Center will open at 7:30 a.m.

Our Downtown Service Center accepts the following forms of payment:

  • Cash
  • Credit/debit cards: MasterCard, Visa, Discover and American Express. Please note that debit cards are processed like credit cards without PIN entry. We do not offer cash back from debit transactions.
  • Money orders
  • Corporate checks 

Personal checks are only accepted on mail-in orders for annual ConnectCard subscriptions. For questions, call 412-255-1356.


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