412-442-2000 (TTY: 412-231-7007)
The Customer Service phone line is staffed by representatives during the following times:
- Weekdays: 6 a.m. to 7 p.m.
- Weekends: 8 a.m. to 4:30 p.m.
- Major holidays: 8 a.m. to 4:30 p.m.
Outside these hours, the phone line provides automated schedule information for most routes using Carnegie Mellon University's Let's Go system.
You may also contact Customer Service using our convenient feedback form.
Our Customer Service staff will review your feedback during regular business hours.
Jump to contact information for:
Port Authority Administrative Offices: 412-566-5500
Heinz 57 Center
345 Sixth Avenue, Third Floor
Pittsburgh, PA 15222
Downtown Service Center: 412-255-1356
534 Smithfield Street
Pittsburgh, PA 15222
Open weekdays 8 a.m. to 5 p.m.
Closed weekends and holidays.
Port Authority Police: 412-255-1385
If you have been in an accident involving or had personal property damaged on a Port Authority vehicle, please call Claims between 8 a.m. and 4:30 p.m. Monday through Friday. A claims adjuster will guide you through the claims process. During non-business hours, please leave a message with your name, daytime telephone number and a brief description of your claim. An adjuster will return your telephone call.
Civil Rights / Title VI Compliance:
Port Authority of Allegheny County is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint. Read more.
Financial Information: For companies doing business with Port Authority
- Finance Department: 412-566-5187
- Accounts Receivable/Billing: 412-566-5194
- Accounts Payable: 412-566-5198
For general information on Port Authority's finances/budget, visit our Budget & Finances page.
Lost and Found: 412-442-2000
Purchasing / eBusiness: 412-566-5138, or visit ebusiness.portauthority.org
Real Estate: 412-566-5122
Requests for Public Records:
In accordance with Pennsylvania’s Right-to-Know Law, citizens may request public records from Port Authority of Allegheny County. The following PDF document provides details on Port Authority’s public records policy, as well as procedures for making a request: Public Records Policy.
For more information on Pennsylvania's Right-to-Know Law, visit the Pennsylvania Office of Open Records website.
Advertising / Sales:
Director of Advertising Sales
Community Outreach: For inquiries from community organizations
Community Outreach Coordinator
Senior Goverment Relations Officer
Disadvantaged Business Enterprised (DBE) Program:
Cameil D. Williams
DBE Contract Compliance Officer
Employer Pass/Job Perks Program:
View more information on Port Authority's Job Perks program.
Media Relations: For inquiries from members of the news media
Rider Rewards: For businesses interested in participating in the Rider Rewards program