In keeping with our mission of connecting people to life, Port Authority of Allegheny County strives to make our system accessible for all and comply with the Americans with Disabilities Act.
What is the Americans with Disabilities Act?
Congress passed the Americans with Disabilities Act (ADA) in 1990. Among other requirements, this civil rights legislation entitles persons with disabilities equal opportunity to participate in society.
Is Port Authority's system ADA-accessible?
Yes. All Port Authority bus and light rail vehicles, and the Monongahela Incline, are ADA-compliant. All buses are equipped with either wheelchair ramps or lifts, and operators are required to test their vehicle's lift/ramp before leaving the garage each day.
All stations along the West Busway and Martin Luther King Jr. East Busway are ADA-accessible, featuring wheelchair ramps, curb cuts, guide rails, and key station information available in Braille. Select South Busway stations are accessible: South Hills Junction, Palm Garden, Pioneer and Glenbury. Light rail high-platform stations are accessible, however, low-level stops along the light rail system are not ADA-accessible.
The Monongahela Incline's West car is wheelchair-accessible. The Duquesne Incline is wheelchair-accessible only from its upper station.
Do Port Authority operators receive ADA training?
Yes. As part of the driver training curriculum, all new Port Authority operators are required to attend an ADA training session. Operators are then retrained every three years or upon request.
Is there priority seating for persons with disabilities?
Yes. Priority seating is located near the front of each bus or light rail vehicle. When necessary, Port Authority operators will ask other riders to vacate designated seats for persons with disabilities and seniors.
Does it matter what size wheelchair or other mobility aid I have in order to ride the bus?
Port Authority will transport persons using a wheelchair or other mobility aid of any size or weight that it is safely able to accommodate. The mobility aid cannot exceed the size or weight capacity of the bus lift or ramp, and must not exceed the space available in the designated securement area.
What happens if a lift or ramp on my bus doesn't work?
Wheelchair lifts and ramps do occasionally malfunction. In that event, Port Authority's Safety Net program guarantees transportation for persons with disabilities.
How does the Safety Net Program work?
When a person who uses a wheelchair or scooter is unable to board a bus due to a malfunctioning lift/ramp or other circumstances, and the next bus is more than 30 minutes from arrival, Port Authority will dispatch a bus with working equipment to take the rider to his or her destination. If a bus is not available, an ACCESS vehicle will be sent. However, if the next bus is due within 30 minutes, you will be asked to wait for that bus.
If a driver is unavailable to make the call for alternative transportation, please call Port Authority Customer Service at 412-442-2000 or 412-231-7007 for TTY on weekdays from 6 a.m. to 7 p.m., weekends and holidays from 8 a.m. to 4:30 p.m.
If Customer Service is unavailable, please call Port Authority Police at 412-255-1385.
Can a Port Authority bus or light rail operator assist me?
Yes. Port Authority operators will assists customers using wheelchairs, canes or walkers. Operators can also assist in securing wheelchairs using the safety equipment available on all Port Authority vehicles.
To better assist persons with visual disabilities, the vehicle's route number and direction/destination is announced by either the operator or an automated annunciator upon approaching or servicing a stop or station. Major stops and stations are also announced.
Can I bring a service animal aboard Port Authority vehicles?
Yes. Service animals – including, but not limited to, guide dogs – are permitted on all Port Authority vehicles. These animals do not necessarily have to be on a traditional harness but must be controlled by their owners while on the vehicle. Guide dogs in training are also permitted. No extra fare is required for animals.
How do I get a reduced-fare ConnectCard?
An application must be completed to obtain a reduced-fare ID card.
What should I do if my bus stop is littered or not accessible in bad weather?
Please call the municipality in which the stop is located or report the problem to Port Authority Customer Service to help ensure that the bus stops you use are clear of snow, ice or debris.
ADA Complaints and Questions
Pursuant to the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973, Port Authority of Allegheny County is required to make reasonable modifications and accommodations to policies, practices and procedures to avoid discrimination and ensure that its programs are accessible to individuals with disabilities. Individuals with ADA complaints, or individuals requesting a modification of Port Authority’s policies and practices relating to its transportation services, should call Port Authority Customer Service at 412-442-2000 and ask to speak with Port Authority’s ADA Representative or Contact Us.
Representatives are available Monday-Friday from 6 a.m. to 7 p.m. and on weekends and major holidays from 8 a.m. to 4:30 p.m.
When contacting us, please have the following information available:
|Your name and contact information|
|The date, time and travel direction of your trip (for example, "inbound," "away from Downtown" or "toward Oakland")|
|A description of what happened, including the location of the occurrence|
|The route number or designation, if applicable (for example, "71A Negley," "P71" or "Blue Line-South Hills Village")|
Information for Seniors:
Senior citizens age 65 or over who present a Pennsylvania Senior Citizen ID Card or a Medicare card at the time of fare payment are entitled to ride for free on the bus, light rail or Mon Incline at all times.
Priority seating for seniors and persons with disabilities is located near the front of each bus or light rail vehicle. When necessary, Port Authority operators will ask other riders to vacate these seats.
What is paratransit service?
Paratransit service is specialized door-to-door, shared-ride transit.
Since 1979, ACCESS Transportation Systems, Inc. has operated paratransit service for Port Authority, offering advance-reservation shared ride transportation services throughout the Authority's service area.
ACCESS service is provided by six service providers operating 300 vehicles seven days per week. from 6 a.m. until midnight. It is among the largest coordinated systems in the country, with an average of 5,000 trips on weekdays, 1.5 million annually.
ACCESS is open to the general public but primarily serves people with disabilities, clients of over 140 human service agencies, and people aged 65 and over.
For more information about ACCESS please visit www.myaccessride.com
Other Amenities & Services for Persons with Disabilities
In addition to services described above, Port Authority provides the following amenities for riders with disabilities or special needs:
|Braille and large print schedules|
|TTY Customer Service at 412-231-7007|
|Bus identifier kits: Handheld signs used by individuals with visual impairment to let operators know which bus route they need|
|Braille vehicle number identification|